n-Track Frequently Asked Questions

FAQ Index | Show Topics Only

8. Purchasing/registration issues

• Are the ParEQ and Compressor plug-ins included in the n-Track registration?
  
  Yes, starting with n-Track Studio version 4.0 the ParEQ and Compressor are included with n-Track.
  
  
• Can I install the program on both my desktop and my laptop or do I have to purchase an extra license?
  
  You can install and register (using the registration codes you received when you purchased the program) the program on two computers provided that you don't actually use the program on both computers at the same time. You'll need to purchase an extra license only if you'll need to actually use the program on the two computers simultaneously (i.e. if someone will be using n-Track on your laptop while you're using it on your desktop).
  
  
• What is the difference between the editions of n-Track?
  
  Check the Compare editions button on the purchase page for the details on the difference between the editions.
  
  
• How do I know if I'll be able to upgrade to version X for free?
  
  If you purchased n-Track Studio from our ntrack.com website, you will receive free upgrades to all versions that will be released within 3 years since the date of your original purchase.
  
  
• I'm a registered user of an old version of n-Track. How can I upgrade to the latest version?
  
  

  It depends on when you originally registered the program:

  • If you registered on or after the 17th of September 2017 the upgrade is free. You should already received the registration info for the latest version by email. If you didn't you can contact us clicking here.
  • If you registered before the 17th of September 2017 you can upgrade to version 9.x following this link.
  
  
  
• What is the difference if I buy n-Track from the Apple App Store or from the n-Track website?
  
  The price of n-Track on the App Store is slightly lower than the price of the version on our website, however if you purchase on the App Store you can only use the Mac version, while if you purchase from our website you can install n-Track on all of your computers, Mac and Windows.
  Also when you purchase on the Apple App Store you can't download updates from our website (unless you re-purchases), you can only receive updates via the App Store.
  In fact we have no customer data for purchases made through the Appstore, we just receive cumulative royalties at the end of each month.
  The version on the App store is usually a couple weeks or more older than the one you can find on our website, because each version on the appstore undergoes a review by Apple which usually takes approximately 10 days.
  
  There are also some differences in the features of the App Store version and the version available on our website. Current differences:
  • When working with the App Store versions you should only import and save audio files to/from your Music folder. If you import files from other folders, when reloading songs saved in a previous session you may receive a prompt to manually find the files used in the song. The files will correctly load after manually finding them.
  
  The limitations above are caused by security guidelines that AppStore apps are required to follow. "Sandboxing" forces an app to avoid any access to files and programs on the computer unless the user manually performs those accesses.
  We are working on fixing the compatibility issues caused by the AppStore security features in the next versions of the n-Track app.
  
  The naming of the n-Track apps on the Mac App store is different from the names of the apps you can download from our website.
  n-Track LE on the App Store is equivalent to n-Track Studio on our website.
  n-Track on the App Store is equivalent to n-Track Studio EX on our website.
  You can use the table on our purchase page to see the differences between the two App Store versions.
  
  
  
• I purchased n-Track for my iPhone/iPad/iPod and the "in app" purchase and I cannot find a "restore purchase" button for my multiple devices. Do I have to re-purchase?
  
  Apple never charges twice for AppStore purchases made from the same iTunes/AppStore account, even on different devices. You can just re-select 'purchase' and after a few seconds a message saying 'You already purchased this item' will appear. You won't be charged again, and you will have the full functionality back.
  
  
• Are the iOS and Android n-Track Studio apps included when I purchase the PC (Windows & Mac) version of n-Track Studio?
  
  When you purchase the PC version of n-Track through our website you get a set of registration codes that will enable you to unlock all the features of the Windows and Mac versions of n-Track.
  You'll be able to install n-Track on all your Windows and Mac desktop and laptop computers.
  The apps for iOS and Android phones and tablets are not included in the PC purchase. The iPad and Android versions of n-Track are distributed via the Apple App Store and Google Play store, and require separate purchases.
  
  
• If I purchase n-Track Studio on one platform (iOS, Android, Mac or Windows), will I be able to use it on the other platforms?
  
  n-Track Studio is currently available for Mac, Windows, iOS and Android. The desktop version can be purchased either via our website or via the Mac app store, while the mobile (iOS and Android) versions can be purchased via the mobile platform app store (Google Play and Apple App Store).
  
  
  • if you purchase the desktop (Windows and Mac) version from our website you can install on both your Mac and Windows devices
  • if you purchase the Mac version sold via the Mac App Store and later wish to install on Windows you’ll need to purchase again via our website
  • the Android and iOS versions are separate purchases, i.e. if you purchase the Android version and later wish to install on iPhone or iPad you need to purchase again. The Google Play and Apple App Store stores are in no way connected and there is no way for us to allow users who have purchased on one store to activate the app on the other store
  
  
  

FAQ Index