n-Track Frequently Asked Questions

FAQ Index | Installation and OS compatibility

• I can't reinstall the program or upgrade to a new version / When I try to launch the program the n-Track setup comes up and tries to reinstall (n-Track Studio 4.x to 6.x for Windows)
  
  The information below applies to versions up to 6.x.
  Starting from version 7.0 n-Track uses redesigned setup that doesn't use Windows Installer.
  
  

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  Sometimes, probably due to Windows system files corruption or interference by system tools such as Anti-virus and anti-spyware programs, the n-Track setup will refuse to install the program claiming that it can't uninstall the existing version. You can try using the Microsoft Windows Installer Clean-Up utility to remove all traces of the program and then reinstall or upgrade to a new version.
  
  If the problem persists or reappears after some time, try launching the program by clicking on the program icon in the installation folder (typically "C:\Program Files\Fasoft\n-Track Studio 6"). You can create a new shortcut by dragging the icon while holding the ALT on the desktop or in the start menu.
  
  As an alternative to using the Windows Installer Cleanup Tool you can try to manually delete the following registry keys (using Regedit, that you can open selecting "Run" from the Windows Start menu and typing "Regedit"+enter):

  HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\A0E21374C340D9046B0D412854F7C2AD
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{47312E0A-043C-409D-B6D0-1482457F2CDA}.

  Then try to relaunch the installation of the latest version. Try to close or disable any anti-virus/anti-spyware/system-cleanup tools you may be running as they might interfere with Windows Installer.
  
  An alternative to the Windows Installer Cleanup Tool is the Revo Uninstaller Pro (free trial avaialble)
  
  

FAQ Index | Installation and OS compatibility