n-Track Frequently Asked Questions

FAQ Index | iOS and Android apps

How to send an Android bug report

Some issues related to n-Track Android apps may require deeper investigation by our developers. In such cases we may ask you to send a bug report. Follow these steps to create a bug report on your Android device and send it to n-Track support.

Please send only bug reports related to n-Track audio and music apps, not for other apps or for bugs in the operating system.

NOTE: The following steps may differ depending on the version of your Android operating system and mobile device type.
1. On your Android device, go to Settings -> About or Settings -> About device.
2. Tap the Build number option 7 times to unlock Developer options. On some devices, you may need to tap Software info first.
3. Go to Settings -> Developer options.
4. Enable Developer options by tapping the slider.
5. Go back to Settings -> Developer options.
6. Tap Take bug report or Submit bug report.
7. If prompted to select a type of report, select Full report. Then tap Report.
8. On the notification bar of your device, tap Bug report captured and tap OK in the dialog.
9. Tap your email client icon, for example, Gmail. Follow these steps to send to our developers a message with the generated bug report:
  1. Change the address in the To field to android@ntrack.com.
  2. In the Subject field, write short description of your issue, for example:
    n-Track Studio - crash tapping xyz button
  3. In the body of the message, type the detailed issue description.
    
    Please note that we won't review bug reports that don't contain a description of the issue.
    
    If you are able to reproduce your issue, if possible please record a short video showing how to reproduce the issue and include the link to your video in the body of this message.
  4. Ensure that the bug report file is attached to your message.
  5. Tap Send.
Our developers will investigate your issue and contact you as soon as possible.