n-Track Studio — Software Warranty

Commercial Warranty Statement

1. 36-month free update warranty

For 36 months from the original purchase date, the customer may install, without additional charge, all updates, maintenance releases and major-version upgrades of n-Track Studio that are released during that 36-month period and are made generally available for the purchased licence.

For clarity, if n-Track releases a new major version of n-Track Studio during the customer's 36-month eligibility period, the customer is entitled to upgrade to that major version without an additional upgrade fee, provided that the new version is offered for the same product and licence type.

This entitlement applies to releases that n-Track actually makes available during the 36-month period. It does not constitute a promise that n-Track will release any particular number of updates or major versions, introduce any particular feature, or continue active development of every historical version for the entire period.

Unless otherwise stated in the customer's licence terms, this warranty does not include a different paid product or edition, a subscription entitlement, optional paid add-ons, or a major version first released after the customer's 36-month eligibility period has expired.

2. 60-month download and reinstallation warranty

For 60 months from the original purchase date, the customer may request reasonable assistance with obtaining access to an installer or download for the purchased n-Track Studio product, reinstalling the software, and restoring or reactivating the customer's valid licence where activation is required.

If the exact original installer is no longer distributed, n-Track may provide another available build or installer that is suitable for the customer's licence and compatible computing environment.

3. Supported operating-system environment

These warranties apply when n-Track Studio is installed on an operating system and operating-system version that is supported by the relevant n-Track Studio version, as stated in the applicable system requirements or compatibility information provided by n-Track.

Neither warranty guarantees that a version of n-Track Studio purchased today will remain compatible with future operating-system releases, future hardware platforms, or later changes made by operating-system vendors or other third parties. A later operating-system version may require a newer version or build of n-Track Studio.

4. What these commercial warranties do not promise

The 36-month and 60-month periods do not constitute a commitment to maintain or develop every historical version of n-Track Studio throughout those periods. In particular, these commercial warranties do not themselves require n-Track to:

• continue correcting every bug in an old or superseded version for 36 or 60 months;
• add new features or functionality to an old version;
• adapt an old version to operating systems, devices, drivers, plug-in formats, services or hardware released or materially changed after that version's supported environment;
• maintain compatibility with third-party software, plug-ins, drivers, services or hardware that has changed after the applicable n-Track Studio version was released; or
• provide a different paid edition, paid subscription, optional paid add-on, or a major-version upgrade first released after the customer's 36-month free-update period has expired, unless otherwise included in the customer's licence or required by applicable law.

5. Worldwide applicability

This commercial warranty applies to eligible n-Track Studio purchases worldwide, subject to applicable local law and to any purchase-specific licence, subscription or store terms that do not reduce mandatory rights granted by law.

6. Customer requirements

The customer must retain reasonable proof of purchase or sufficient account information to allow the purchase and licence entitlement to be identified. Download or reinstallation assistance may require the customer to use a compatible device, a supported operating system, a working internet connection, and the account or licence credentials associated with the original purchase.

7. Relationship with statutory rights

This commercial warranty is provided in addition to, and does not replace, restrict or reduce, any mandatory rights or remedies available to the customer under the laws applicable in the customer's country or jurisdiction, including applicable consumer-protection laws.

Where applicable law provides rights or remedies that are more favorable to the customer than the terms of this commercial warranty, those statutory rights or remedies prevail.

8. How to request assistance

To request an eligible update, re-download, reinstallation or licence-restoration assistance during the applicable warranty period, contact n-Track customer support through the support contact details published on the official n-Track website and provide sufficient information to identify the purchase.