n-Track Frequently Asked Questions

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2. Installation and OS compatibility

• Does n-Track work with Windows 10?
  
  Yes, n-Track Studio 7.1.2 and later is fully tested on and compatible with Windows 10.
  
  
• Does n-Track work with Windows 8 / 8.1?
  
  Yes, n-Track 7.0 and later versions are fully compatible with all versions of Windows 8 and 8.1
  
  
• Does n-Track work with Windows 7?
  
  Yes, n-Track 6.0 and later versions are fully compatible with all versions of Windows 7(including the 64 bit x64 version)
  
  
• Does n-Track work with the Apple Mac?
  
  Yes, the first Mac version was released on May 2010. You can download it from the Mac version Download page
  
  
• Does n-Track work with 64 bit Windows?
  
  Yes, n-Track is available in 32 bit and 64 bit versions. The two versions have separate setup files, and can coexist on the same system. Both versions can be downloaded here
  
  
• Does n-Track work with my version of Windows?
  
  n-Track Studio 9.x works with Windows 7, Windows 8 / 8.1 and Windows 10. The 32 bit version can be used on 32 bit (x86) and 64 bit (x64) versions of Windows, the 64 bit version can only be used on 64 bit versions of Windows.
  
  
• I can't reinstall the program or upgrade to a new version / When I try to launch the program the n-Track setup comes up and tries to reinstall (n-Track Studio 4.x to 6.x for Windows)
  
  The information below applies to versions up to 6.x.
  Starting from version 7.0 n-Track uses redesigned setup that doesn't use Windows Installer.
  
  

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  Sometimes, probably due to Windows system files corruption or interference by system tools such as Anti-virus and anti-spyware programs, the n-Track setup will refuse to install the program claiming that it can't uninstall the existing version. You can try using the Microsoft Windows Installer Clean-Up utility to remove all traces of the program and then reinstall or upgrade to a new version.
  
  If the problem persists or reappears after some time, try launching the program by clicking on the program icon in the installation folder (typically "C:\Program Files\Fasoft\n-Track Studio 6"). You can create a new shortcut by dragging the icon while holding the ALT on the desktop or in the start menu.
  
  As an alternative to using the Windows Installer Cleanup Tool you can try to manually delete the following registry keys (using Regedit, that you can open selecting "Run" from the Windows Start menu and typing "Regedit"+enter):

  HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\A0E21374C340D9046B0D412854F7C2AD
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{47312E0A-043C-409D-B6D0-1482457F2CDA}.

  Then try to relaunch the installation of the latest version. Try to close or disable any anti-virus/anti-spyware/system-cleanup tools you may be running as they might interfere with Windows Installer.
  
  An alternative to the Windows Installer Cleanup Tool is the Revo Uninstaller Pro (free trial avaialble)
  
  
• What are the minimum system requirements to run the program?
  
  PC: n-Track will work on any Windows 7 or later PC with at least 512 MB of RAM.
  Mac: n-Track will work with any Intel Mac with Mac OSX 10.8 Lion or later.
  
  
• What is the .NET Framework that the n-Track setup wants me to install?
  
  
  • Version 6.0 and later optionally use some of the .Net framework for some non-core functions such as importing tracks from audio CDs, but don't require the .Net framework to be installed in order to be able to use the program.
  • Version 4.0.5 to 5.1.1 required the .Net framework to be installed on the computer as a prerequisite to install n-Track.
  
  The .NET framework is a Windows component. It has been released after Windows XP was released so it's not included in the standard installation of Windows. Despite what the name might suggest the .Net framework has nothing to do with the internet. You can think of it as a new programming language (or a programming platform), roughly speaking it is the Microsoft equivalent to Sun's Java, i.e. a programming language more modern than C with features such as reflection and garbage collection. Future versions of Microsoft operating systems will come with the .Net framework already installed. Starting from version 4.0.5 n-Track uses some of the .Net framework services. The .Net framework can be downloaded from the Microsoft web site and can be installed on Windows 98, ME, NT, 2000, 2003 and XP. n-Track Studio 4.0.5 uses the .NET Runtime 1.1 while version 4.1 and later use the .NET Runtime version 2.0
  
  
• Why when I lanch n-Track from the Start Menu Windows tries to reinstall the program?
  
  The problem is likely to be related to some anti-virus or other system monitoring software that may be interferring with n-Track's files.
  One way to get around the problem, besides disabling the system-monitor tools that you may be using, is to manually create a shortcut pointing to "ntrack.exe" in the program installation folder, typically located in "c:\Program Files\FASoft\n-Track Studio 6":
  
  
  • open "My Computer"
  • browse to "c:\Program Files\FASoft\n-Track Studio 6"
  • drag the ntrack.exe program icon to the Start Menu
  
  The link you just created should bypass the automatic reinstallation of the program, which may be triggered by system monitoring tools meddling with n-Track installation files (usually without significant consequences).
  
  
• I get a "Could not open key" or "Verify that you have sufficient access to that key..." error message when trying to install or uninstall n-Track
  
  CAUSE
  
  This problem results from two sources:
  - The person installing did not have the same permissions as the person reinstalling or uninstalling
  - The registry entry for that particular registry entry has become corrupt.
  
  RESOLUTION
  
  The installer/uninstaller is attempting to write to the specified registry key (or hive, i.e. root key) and permission for that registry key is restricted. The issue can be resolved by setting the permission to this key to allow full control. To fix this:
  
  1. On the Windows Task bar, click Start, Run.
  2. Type "regedit" (without the quotes) and click OK.
  3. Browse to the registry key mentioned in the error message.
  4. Right click the key and select "Permissions."
  5. In the Group or User names field, select the user installing the program. Be sure the user has administrative rights.
  6. Under the Permissions field, make sure "Full Control" and "Read" are both set to "Allow."
  7. Click OK and attempt the operation again.
  
  In some cases it may be necessary to change the permissions of the System account (which is different than the permissions on the Administrator account). If you try the above steps and it still doesn't work, then try this:
  
  1. Run regedit
  2. Right click on HKEY_CLASSES_ROOT
  3. Click Permissions
  4. Click on the Add button then add Administrators and click OK.
  5. In the resulting "Permissions for HKEY_CLASSES_ROOT" window, check the "Allow" box for full control and read.
  6. Click the Add button again and add SYSTEM and again check the Allow box for full control and read.
  7. Click Ok, exit regedit.
  8. Rerun setup and you'll be all set.
  
  If for some reason after following these instructions the problem persists, please contact us
  
  
• Does n-Track work with Windows Vista?
  
  Yes, n-Track 5.0 and later versions are fully compatible with all versions of Windows Vista (including the 64 bit x64 version)
  
  

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