n-Track Frequently Asked Questions

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2. Installation and OS compatibility

• Does n-Track work my version the Apple Mac?
  
  Please check the versions of macOS that are compatible with n-Track on the download page
  
  
• Does n-Track work with my version of Windows?
  
  Please check the versions of Windows that are compatible with n-Track on the download page
  
  
• I can't reinstall the program or upgrade to a new version / When I try to launch the program the n-Track setup comes up and tries to reinstall (n-Track Studio 4.x to 6.x for Windows)
  
  The information below applies to versions up to 6.x.
  Starting from version 7.0 n-Track uses redesigned setup that doesn't use Windows Installer.
  
  

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  Sometimes, probably due to Windows system files corruption or interference by system tools such as Anti-virus and anti-spyware programs, the n-Track setup will refuse to install the program claiming that it can't uninstall the existing version. You can try using the Microsoft Windows Installer Clean-Up utility to remove all traces of the program and then reinstall or upgrade to a new version.
  
  If the problem persists or reappears after some time, try launching the program by clicking on the program icon in the installation folder (typically "C:\Program Files\Fasoft\n-Track Studio 6"). You can create a new shortcut by dragging the icon while holding the ALT on the desktop or in the start menu.
  
  As an alternative to using the Windows Installer Cleanup Tool you can try to manually delete the following registry keys (using Regedit, that you can open selecting "Run" from the Windows Start menu and typing "Regedit"+enter):

  HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\A0E21374C340D9046B0D412854F7C2AD
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{47312E0A-043C-409D-B6D0-1482457F2CDA}.

  Then try to relaunch the installation of the latest version. Try to close or disable any anti-virus/anti-spyware/system-cleanup tools you may be running as they might interfere with Windows Installer.
  
  An alternative to the Windows Installer Cleanup Tool is the Revo Uninstaller Pro (free trial avaialble)
  
  
• What are the minimum system requirements to run the program?
  
  PC: n-Track will work on any Windows 7 or later PC with at least 512 MB of RAM.
  Mac: n-Track will work with any Intel Mac with Mac OSX 10.8 Lion or later.
  
  
• What is the .NET Framework that the n-Track setup wants me to install?
  
  
  • Version 6.0 and later optionally use some of the .Net framework for some non-core functions such as importing tracks from audio CDs, but don't require the .Net framework to be installed in order to be able to use the program.
  • Version 4.0.5 to 5.1.1 required the .Net framework to be installed on the computer as a prerequisite to install n-Track.
  
  The .NET framework is a Windows component. It has been released after Windows XP was released so it's not included in the standard installation of Windows. Despite what the name might suggest the .Net framework has nothing to do with the internet. You can think of it as a new programming language (or a programming platform), roughly speaking it is the Microsoft equivalent to Sun's Java, i.e. a programming language more modern than C with features such as reflection and garbage collection. Future versions of Microsoft operating systems will come with the .Net framework already installed. Starting from version 4.0.5 n-Track uses some of the .Net framework services. The .Net framework can be downloaded from the Microsoft web site and can be installed on Windows 98, ME, NT, 2000, 2003 and XP. n-Track Studio 4.0.5 uses the .NET Runtime 1.1 while version 4.1 and later use the .NET Runtime version 2.0
  
  
• Why when I lanch n-Track from the Start Menu Windows tries to reinstall the program?
  
  The problem is likely to be related to some anti-virus or other system monitoring software that may be interferring with n-Track's files.
  One way to get around the problem, besides disabling the system-monitor tools that you may be using, is to manually create a shortcut pointing to "ntrack.exe" in the program installation folder, typically located in "c:\Program Files\FASoft\n-Track Studio 6":
  
  
  • open "My Computer"
  • browse to "c:\Program Files\FASoft\n-Track Studio 6"
  • drag the ntrack.exe program icon to the Start Menu
  
  The link you just created should bypass the automatic reinstallation of the program, which may be triggered by system monitoring tools meddling with n-Track installation files (usually without significant consequences).
  
  
• I get a "Could not open key" or "Verify that you have sufficient access to that key..." error message when trying to install or uninstall n-Track
  
  CAUSE
  
  This problem results from two sources:
  - The person installing did not have the same permissions as the person reinstalling or uninstalling
  - The registry entry for that particular registry entry has become corrupt.
  
  RESOLUTION
  
  The installer/uninstaller is attempting to write to the specified registry key (or hive, i.e. root key) and permission for that registry key is restricted. The issue can be resolved by setting the permission to this key to allow full control. To fix this:
  
  1. On the Windows Task bar, click Start, Run.
  2. Type "regedit" (without the quotes) and click OK.
  3. Browse to the registry key mentioned in the error message.
  4. Right click the key and select "Permissions."
  5. In the Group or User names field, select the user installing the program. Be sure the user has administrative rights.
  6. Under the Permissions field, make sure "Full Control" and "Read" are both set to "Allow."
  7. Click OK and attempt the operation again.
  
  In some cases it may be necessary to change the permissions of the System account (which is different than the permissions on the Administrator account). If you try the above steps and it still doesn't work, then try this:
  
  1. Run regedit
  2. Right click on HKEY_CLASSES_ROOT
  3. Click Permissions
  4. Click on the Add button then add Administrators and click OK.
  5. In the resulting "Permissions for HKEY_CLASSES_ROOT" window, check the "Allow" box for full control and read.
  6. Click the Add button again and add SYSTEM and again check the Allow box for full control and read.
  7. Click Ok, exit regedit.
  8. Rerun setup and you'll be all set.
  
  If for some reason after following these instructions the problem persists, please contact us
  
  
• How can I report a crash with the Linux version of n-Track Studio?
  
  The issue might be with a missing dynamic library. In this case just launching the app via commandline will show an error and n-Track will not launch at all. If that's the case please send the output of the command entered in a terminal window, if you installed the .deb version:
  /opt/n-Track/launch_ntrack.sh
  
  If you installed the Snap version:
  snap run n-trackstudio
  
  If n-Track launches but then crashes, please send a core dump file. Please follow these steps in a terminal window:
  # enable core dumps
  sudo apt install systemd-coredump
  ulimit -c unlimited
  /opt/n-Track/launch_ntrack.sh #OR if you installed the Snap version: snap run n-trackstudio
  # once the crash happened, list the dumps
  coredumpctl list
  # select the last row (i.e. corresponding to the most recent core dump) that lists the n-Track executable path and take a note of the PID field, then write it below in place of "123456"
  coredumpctl dump 123456 1>ntrackcoredump 2>dump.txt && tar -czf ntrackcoredump.tar.gz ntrackcoredump dump.txt
  
  Please send the ntrackcoredump.gz file that should have been created in the current directory to support@ntrack.com, along with a short description of what you do to reproduce the crash. Thanks!
  
  

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